Yellow Sands Booking & Privacy Policy
By making a payment of the deposit or providing confirmation of your booking, whether in writing or verbally, you, as the customer, acknowledge and agree that you have read, understood, and accepted the terms and conditions of this agreement. This acceptance constitutes a legally binding contract between you and Yellow Sands Caravan Park cc, enforceable under South African law.
High Season bookings (1 Dec - 10 Jan)
All booking related queries must be done by email using our email address: [email protected]
Booking Policy
1.1 Specific Sites may only be requested for bookings 20 nights or longer (Applicable to December Holidays only). Specific sites will only be confirmed on receipt of the full payment of the booking invoice and are subject to availability.
1.2 Re-booking of sites (For bookings 20 nights or longer) must be done on or before the 31 January.
1.3 A Booking is only confirmed upon receipt of the full R5000.00 deposit, together with the latest complete and signed reservation application form. Old application forms will not be accepted. Please note, confirmation by the Resort in no way guarantees a specific site, the resort reserves the right at all times to reallocate sites regardless of confirmation.
1.4 Changes to dates will only be accepted in writing (Please note, these changes may require changing of sites). See Booking Policy 1.3.
1.5 All booking related queries or changes must be done in writing and emailed to [email protected] - Verbal or telephonic changes to bookings are not valid.
1.6 Final date changes are to be done in writing by no later than the 31st October. Customers will be liable for full payment of dates indicated on reservation application form if dates are shortened after the 31st October. Extending of dates are permitted, but are subject to availability.
1.7 New Customer Bookings (20 nights or longer) are subject to the availability of Prime Sites.
1.8 Should a customer fail to re-book a site by the 31 January or skip a December Holiday, preference on your site will be lost. Customers who stood on the stands the previous December have preference to re-book till the 31st January.
1.9 One Vehicle per site is permitted, additional vehicles and boats will be charged at an additional rate.
1.10 Bookings of more than 6 persons per site will pay R250/person per night for each person over the 6 person per site limit regardless of age.
1.11 Strictly No Dogs are allowed during December/January with the exception of guide dogs.
1.12 Rates are subject to change without notice.
1.13 All additional guests and /or visitors are required to pay and check in on arrival. Late arrivals payments will need to be settled before arrival during office hours.
Cancellation Policy & Deposits
2.1 Cancellation of any booking or part thereof before 31st October will result in the deposit being refund less a 10% administration fee on the value of monies paid with a minimum administration fee of R500.00.
2.2 Cancellation of any booking or part thereof after 31st October will result in the deposit being forfeited in its entirety.
2.3 Cancellation of any booking or part thereof, at any time prior to arrival, will result in deposit only being refunded in full on receipt of a Doctor’s report regarding the death or hospitalization of the person or persons for whom, or for whose benefit the booking was made.
2.4 Yellow Sands Caravan Park will not refund guests when checking out early due to unfavorable weather or any other reason unless conditions in Cancellation Policy 2.3 are applicable.
2.5 Deposits may not be carried over or transferred to the next year or reservation.
2.6 Deposits may not be transferred to nor taken over by another customer.
2.7 All deposits must be shown separately by families in the case of double or multiple bookings.
2.8 Each camp site booked will require a separate deposit. i.e. in the case of multiple sites being booked.
2.9 Acceptance of a deposit by the resort constitutes a legal contract between hirer and the resort. No refund will be paid should period booked and paid for be shortened. (Please see paragraph 2.4)
2.10 Failure to arrive after a 24 hour period constitutes a breach of contract. Notify the resort immediately of your late arrival, failing which you will forfeit your site and be liable for full payment of the original booked period.
2.11 To avoid administration charges, please ensure any bank deposits are correctly referenced with your booking ID.
Payments
Cash, card, gift certificate or electronic bank transfers accepted. Cheque or American Express Cards not accepted. Please ensure proof of payment for bank transfers are sent to [email protected]
Day Visitors
R100 per person and R50 per vehicle.
To regulate the volume of guests, the resort may, without notice, impose a "No Day Visitor" policy. It is your responsibility to ensure that any guests / visitors you may are familiar with the rules and regulations of the resort and that the necessary arrangements and payments for visitors have been arranged with reception during office hours.
Disclaimer: The Resort, its management and staff accepts no responsibility for any deaths, injury or illness sustained or suffered by any person, theft, loss or damage to any property, occurring within or arising from a visit or visits to the resort howsoever caused and whether allegedly due to the negligence of the resort or any of its staff, agents, or arising from use of any facility.
Right of Admission Reserved.
Privacy Policy of Yellow Sands Caravan Park
Yellow Sands Caravan Park operates the http://www.yellows.co.za website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Yellow Sands Caravan Park website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at http://www.yellows.co.za, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.