Home Terms & Conditions

Booking Terms & Conditions

Please read these before confirming a booking. They form part of your agreement with us.

General & Low Season High Season Privacy Policy

High Season bookings (1 December – 10 January)

Booking Policy

  • All booking-related queries must be made by email to bookings@yellows.co.za.
  • 1.1  Specific sites may only be requested for bookings of 20 nights or longer (applicable to December holidays only). Specific sites will only be confirmed on receipt of full payment of the booking invoice, and are subject to availability.
  • 1.2  Re-booking of sites (for bookings of 20 nights or longer) must be done on or before 31 January.
  • 1.3  A booking is only confirmed upon receipt of the full R5,000.00 deposit, together with the latest complete and signed reservation application form. Old application forms will not be accepted. Please note: confirmation by the resort in no way guarantees a specific site — the resort reserves the right at all times to reallocate sites regardless of confirmation.
  • 1.4  Changes to dates will only be accepted in writing. Please note these changes may require changing of sites. See Booking Policy 1.3.
  • 1.5  All booking-related queries or changes must be done in writing and emailed to bookings@yellows.co.za. Verbal or telephonic changes to bookings are not valid.
  • 1.6  Final date changes are to be done in writing no later than 31 October. Customers will be liable for full payment of dates indicated on the reservation application form if dates are shortened after 31 October. Extending of dates is permitted, but subject to availability.
  • 1.7  New customer bookings (20 nights or longer) are subject to the availability of prime sites.
  • 1.8  Should a customer fail to re-book a site by 31 January, or skip a December holiday, preference on that site will be lost. Customers who stood on the stands the previous December have preference to re-book until 31 January.
  • 1.9  One vehicle per site is permitted. Additional vehicles are charged at R50 each. There is no charge for boats.
  • 1.10  Sites take a maximum of 6 persons. A 7th or 8th person may be accommodated by prior arrangement with the reservations team only, charged at R250 per person per night for each person over the 6 person limit, regardless of age. Otherwise a second site is required.
  • 1.11  Strictly no dogs are allowed during December and January, with the exception of guide dogs.
  • 1.12  Rates are subject to change without notice.
  • 1.13  All additional guests and visitors are required to pay and check in on arrival. Late arrival payments will need to be settled before arrival, during office hours.
  • 1.14  December bookings of 20 nights or longer open on 1 January. Shorter stays open on 1 June, subject to availability and to the minimum-stay dates that apply over the festive period. Enquiries for shorter stays sent before 1 June will be asked to resend.
  • 1.15  Booking updates — including payment confirmations, gate access details and arrival information — may be sent by WhatsApp or SMS to the mobile number provided on the booking. See our Privacy Policy.

Cancellation Policy & Deposits

  • 2.1  Cancellation of any booking or part thereof before 31 October will result in the deposit being refunded, less a 10% administration fee on the value of monies paid, with a minimum administration fee of R500.00.
  • 2.2  Cancellation of any booking or part thereof after 31 October will result in the deposit being forfeited in its entirety.
  • 2.3  Cancellation of any booking or part thereof, at any time prior to arrival, will result in the deposit only being refunded in full on receipt of a doctor's report regarding the death or hospitalisation of the person or persons for whom, or for whose benefit, the booking was made.
  • 2.4  Yellow Sands Caravan Park will not refund guests who check out early due to unfavourable weather or any other reason, unless the conditions in 2.3 apply.
  • 2.5  Deposits may not be carried over or transferred to the next year or reservation.
  • 2.6  Deposits may not be transferred to, nor taken over by, another customer.
  • 2.7  All deposits must be shown separately by families in the case of double or multiple bookings.
  • 2.8  Each camp site booked will require a separate deposit, in the case of multiple sites being booked.
  • 2.9  Acceptance of a deposit by the resort constitutes a legal contract between hirer and the resort. No refund will be paid should the period booked and paid for be shortened. Please see 2.4.
  • 2.10  Failure to arrive after a 24 hour period constitutes a breach of contract. Notify the resort immediately of your late arrival, failing which you will forfeit your site and be liable for full payment of the original booked period.
  • 2.11  To avoid administration charges, please ensure any bank deposits are correctly referenced with your booking ID.

Payments

  • Cash, card, gift certificate or electronic bank transfers accepted.
  • Cheques and American Express cards are not accepted.
  • Please ensure proof of payment for bank transfers is sent to bookings@yellows.co.za.

Visitors

  • We do not take general day visitors. What is permitted is visitors to a camper already staying in the park.
  • Over the festive season, visits must be arranged in advance with reception.
  • Visitor fees are applicable and are available at reception.
  • It is your responsibility to ensure that any visitors you may have are familiar with the rules and regulations of the resort, and that the necessary arrangements and payments have been made with reception during office hours.
  • Visitors may not launch boats.
  • To regulate the volume of guests, the resort may, without notice, impose a "No Visitor" policy.

Disclaimer

The resort, its management and staff accept no responsibility for any death, injury or illness sustained or suffered by any person, nor for theft, loss or damage to any property, occurring within or arising from a visit or visits to the resort, howsoever caused, and whether allegedly due to the negligence of the resort or any of its staff or agents, or arising from the use of any facility. Right of admission reserved.

Acceptance

By making a payment of the deposit or providing confirmation of your booking, whether in writing or verbally, you, as the customer, acknowledge and agree that you have read, understood, and accepted the terms and conditions of this agreement. This acceptance constitutes a legally binding contract between you and Yellow Sands Caravan Park cc, enforceable under South African law.

Rates are subject to change without notice. Bookings are essential to ensure availability, and proof of age is mandatory. Anything unclear? Ask us before you book.